Stay in touch with news, views and articles across industry with a technical perspective on Digital transformation
Customer Stories
Bank of Ireland UK provided credit card applications and web-based servicing functionality, but lacked a mobile app that could be implemented as a white label platform for their two strategic partnerships with The AA and Post Office Money.
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Customer Stories
Creating and owning an entire banking infrastructure is a mammoth undertaking, yet this was the requirement when the supermarket bank became independent of the high street bank that once provided their IT estate.
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Customer Stories
The case for online and mobile app channels for customers to engage, perform transactions and conduct servicing actions was clear: customers who had a good relationship with the bank and were good at managing their finances were happy to use the channel.
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Customer Stories
MotoNovo Finance’s plans for growth required a digital-first customer engagement strategy that could scale to meet the expected massive increase in customers. Key to success would be the adoption of customers to self-serve their agreements, without overloading the contact centre with inbound query and servicing calls.
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Customer Stories
With five branches within the West Midlands, Dudley Building Society was limited to offering traditional branch-based services to regional members. It recognised that members across the whole country needed improved and remote access to savings and banking services.
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A suite of pre-built pre integrated easy to configure services that work alongside your system.
Modules
with Interact Acquire
Easy onboarding and personalised account management without visiting a branch.
with Interact Switch
Increase mortgage retention rates allowing customers to compare multiple mortgage products.
with Interact Connect
Self-service banking giving customers full control of their products and services.
with Interact Collect
Improve collection performance with a fully customisable self-service platform.
