Stay in touch with news, views and articles across industry with a technical perspective on Digital transformation
Insights
An article by our Jerry Young has been featured on FintechZoom. In this article, Jerry discusses how the Financial Conduct Authority’s (FCA’s) Guidance for Firms on the Fair Treatment of Vulnerable Customers makes it very clear that financial services providers should be doing all they can to provide access to products and services to all. […]
Read more
Insights
It’s increasingly difficult for mid-sized financial services firms to attract and retain required talent. So, it’s time to minimise toil and treasure your human resources. Customer service is where to start. The so-called “great resignation,” a term coined in the US following a record three percent spike of staff resignations in September 2021, paints a […]
Read more
Insights
With big banks, big tech, and digital newbies vying for a bigger slice of the financial services pie, mid-sized FS firms need to up their game. Provide a great digital experience for these four moments of truth to scale your business cost-effectively.
Read more
Insights
Disjointed systems, lack of automation, and manual processes are all too common for small to mid-sized financial services organisations. Often, customers are left in the dark waiting for status updates. If chaser calls are jamming your contact centre, you cannot scale cost-effectively. Here’s how to prevent chaser calls.
Read more
Insights
How can mid-sized financial services keep up with big banks, big tech, and a slew of digital-first FinTechs?
Read more
Insights
“Banking is arguably the financial services sector that is leading the way when it comes to digital interaction with customers,” according to Jerry Young, chief executive of ieDigital. Looking to how mortgage lenders fare compared to other financial services providers when it comes to their digital customer-service offering, Young explained that a number of digital-only […]
Read morePlatform
A suite of pre-built pre integrated easy to configure services that work alongside your system.
Modules
with Interact Acquire
Easy onboarding and personalised account management without visiting a branch.
with Interact Switch
Increase mortgage retention rates allowing customers to compare multiple mortgage products.
with Interact Connect
Self-service banking giving customers full control of their products and services.
with Interact Collect
Improve collection performance with a fully customisable self-service platform.
