Customer Stories
Low-code financial crime platform for Cambridge & Counties Bank
Cambridge & Counties Bank wanted to improve the management of its risk assessment ratings, and become less reliant on the digital platform it had in place.
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Stay in touch with news, views and articles across industry with a technical perspective on Digital transformation
Customer Stories
Cambridge & Counties Bank wanted to improve the management of its risk assessment ratings, and become less reliant on the digital platform it had in place.
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Customer Stories
The challenge for many banks, large and small, is how to provide digital services that encourage loyalty through effective engagement and how to do it efficiently without significant impact on cost and people power.
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Customer Stories
Until the summer of 2021, DF Capital’s interactive channels included telephony and secure messaging, but needed to offer more flexibility to meet customer expectations.
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Insights
Software and software skills decay. Today’s cutting-edge solution can soon be tomorrow’s legacy liability, which ought to be food for thought when modernising your digital banking applications. How long until it’s half as valuable as you once thought?
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Insights
An article by our Jerry Young has been featured on FintechZoom. In this article, Jerry discusses how the Financial Conduct Authority’s (FCA’s) Guidance for Firms on the Fair Treatment of Vulnerable Customers makes it very clear that financial services providers should be doing all they can to provide access to products and services to all. […]
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Insights
It’s increasingly difficult for mid-sized financial services firms to attract and retain required talent. So, it’s time to minimise toil and treasure your human resources. Customer service is where to start. The so-called “great resignation,” a term coined in the US following a record three percent spike of staff resignations in September 2021, paints a […]
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A suite of pre-built pre integrated easy to configure services that work alongside your system.
Modules
with Interact Acquire
Easy onboarding and personalised account management without visiting a branch.
with Interact Switch
Increase mortgage retention rates allowing customers to compare multiple mortgage products.
with Interact Connect
Self-service banking giving customers full control of their products and services.
with Interact Collect
Improve collection performance with a fully customisable self-service platform.
