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Customer Stories
The challenge for many banks, large and small, is how to provide digital services that encourage loyalty through effective engagement and how to do it efficiently without significant impact on cost and people power.
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Software and software skills decay. Today’s cutting-edge solution can soon be tomorrow’s legacy liability, which ought to be food for thought when modernising your digital banking applications. How long until it’s half as valuable as you once thought?
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An article by our Jerry Young has been featured on FintechZoom. In this article, Jerry discusses how the Financial Conduct Authority’s (FCA’s) Guidance for Firms on the Fair Treatment of Vulnerable Customers makes it very clear that financial services providers should be doing all they can to provide access to products and services to all. […]
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It’s increasingly difficult for mid-sized financial services firms to attract and retain required talent. So, it’s time to minimise toil and treasure your human resources. Customer service is where to start. The so-called “great resignation,” a term coined in the US following a record three percent spike of staff resignations in September 2021, paints a […]
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